The City of Asheville’s IT Services Department is the City’s go to resource for harnessing digital services to make government more efficient, improve citizen customer service, and to help produce better outcomes for tourists and residents.
We maintain infrastructure, but we also create apps, portals, and automation processes. We work with policy teams, City agencies, community-based organizations, and people who use our systems to analyze needs and opportunities and turn them into actionable digital services than can be designed, prototyped, tested, and developed.
IT Services is responsible for everything from radio systems to traditional financial software. We assist officers with their productivity tools, and we also help water production workers keep track of their data. The work is diverse and interesting.
Perhaps the best way to get an idea of how the above ideals translate into where we’re going is to take a look at SimpliCity, a portal app that we developed that greatly simplifies city data, and delights, not frustrates citizens.
In the past, cities have provided citizens with an overwhelming amount of information through frustrating portals and PDFs. No more. Powered by open data and developed with Lean Startup and usability principles, the focus of SimpliCity is to answer questions of interest in the simplest manner possible. Citizens can track crime and development near their home, and get answers to simple questions like “when is my recycling day?” City employees can quickly determine if an address falls within city limits before issuing a permit. The citizen and employee experience is designed to be quick, simple, self-service, and easy.
We operate on a quarterly plan-do-evaluate cycle, which means we actually get stuff done, and we constantly learn and try to improve our operations.
Right now, we’re working on new intiatives that promise to improve how we interact with the development community, to improve radio system interoperability and coverage for our public safety officers, and to allow employees to collaborate from anywhere, anytime.
If you love technology and want to make a difference in government, you’ve found the right place.
Digital Services Systems Analyst Our business & public technology team is looking for a full-time Digital Services Systems Analyst. This position delivers business technology analysis and consulting services to support Asheville’s Development Services Department. Works with the development community and citizens in general to deliver technology solutions that improve engagement between external customers and city government.
We know that we’re only as good as the talent that we bring on. We’re always keeping an eye out for the right skill sets to maintain, enhance, and expand our current products and create new digital services. Joining this team is an opportunity to use your expertise in digital services to create meaningful impact and change the way that government works.
Commitment to the well-being of the citizens of Asheville, and to the mission of elected officials.
Able to own a task or project, and make it happen.
Design in any/all of the following practices: user experience, human centered design, interaction design, user research, data visualization, and service design.
Metrics and measurement methodology know-how.
Can turn user research insights into human-centric products and services.
Able to automate virtual and cloud infrastructure through scripting.
Web and mobile application interface design, including sketching, design production, hand-coded HTML & CSS, rapid prototyping.
A commitment to keeping sites, products, servers, and data secure at all times.
Excellent communication and presentation skills, both verbal and written.