City of Asheville IT Services

Put your coding, design, infrastructure, and project management skills into civic service. Improve the lives of citizens in Western North Carolina.

The City of Asheville’s IT Services Department is the City’s go to resource for harnessing digital services to make government more efficient, improve citizen customer service, and to help produce better outcomes for tourists and residents.

We maintain infrastructure, but we also create apps, portals, and automation processes. We work with policy teams, City agencies, community-based organizations, and people who use our systems to analyze needs and opportunities and turn them into actionable digital services than can be designed, prototyped, tested, and developed.

Our Work

IT Services is responsible for everything from radio systems to traditional financial software. We assist officers with their productivity tools, and we also help water production workers keep track of their data. The work is diverse and interesting.

Where We’re Bound

Perhaps the best way to get an idea of how the above ideals translate into where we’re going is to take a look at SimpliCity, a portal app that we developed that greatly simplifies city data, and delights, not frustrates citizens.

In the past, cities have provided citizens with an overwhelming amount of information through frustrating portals and PDFs. No more. Powered by open data and developed with Lean Startup and usability principles, the focus of SimpliCity is to answer questions of interest in the simplest manner possible. Citizens can track crime and development near their home, and get answers to simple questions like “when is my recycling day?” City employees can quickly determine if an address falls within city limits before issuing a permit. The citizen and employee experience is designed to be quick, simple, self-service, and easy.

We operate on a quarterly plan-do-evaluate cycle, which means we actually get stuff done, and we constantly learn and try to improve our operations.

Right now, we’re working on new intiatives that promise to improve how we interact with the development community, to improve radio system interoperability and coverage for our public safety officers, and to allow employees to collaborate from anywhere, anytime.

If you love technology and want to make a difference in government, you’ve found the right place.

Open Positions

Lead Backend / API Developer - The City of Asheville is looking for a full-time Lead Backend / API Developer to lead the development of City-wide data infrastructure and APIs supporting web applications, reporting and open data. Use your SQL and Node prowess to build GraphQL APIs for web applications, build out our metadata management system, and interface with a variety of enterprise systems. This is an exciting opportunity to serve the Asheville community and help us achieve our strategic goals around building analytics and metrics capabilities for the City, strengthening our digital governance and modernizing our infrastructure, including fully transitioning to the cloud.

Security Coordinator - We’re looking for a full-time Security Coordinator (full time, exempt) to contribute to a team of fantastic colleagues in a flexible and collaborative environment. This role will build the foundation of the City’s information and technology security program, and will work across all parts of the City organization as the consultant and point of coordination on matters related to the security of our technology, incident response, and security awareness for colleagues and city residents. This is an opportunity to secure public cloud services, secure SaaS systems, to perform related vendor management on security topics, and to play a pivotal role in keeping Asheville’s data and systems safe.

Join the Team

We know that we’re only as good as the talent that we bring on. We’re always keeping an eye out for the right skill sets to maintain, enhance, and expand our current products and create new digital services. Joining this team is an opportunity to use your expertise in digital services to create meaningful impact and change the way that government works.

Skills we're seeking

Commitment to the well-being of the citizens of Asheville, and to the mission of elected officials.

Able to own a task or project, and make it happen.

Design in any/all of the following practices: user experience, human centered design, interaction design, user research, data visualization, and service design.

Metrics and measurement methodology know-how.

Can turn user research insights into human-centric products and services.

Able to automate virtual and cloud infrastructure through scripting.

Web and mobile application interface design, including sketching, design production, hand-coded HTML & CSS, rapid prototyping.

A commitment to keeping sites, products, servers, and data secure at all times.

Excellent communication and presentation skills, both verbal and written.